What do I need if my order arrives damaged or wrong?

You must have a continuous unboxing video to claim a refund or replacement for a damaged, wrong or non-genuine STRCH item, and you need to send it within 48 hours of delivery. The claim needs all three of these: A video recorded without a break from the moment you receive the sealed package. It must show the outer packaging, any seals or tape, the full unboxing, the product labels and any defect. A clear photo or scan of the shipping label showing your delivery address, order details and courier details. A copy of the order invoice, either digital or the one inside the box. The 48 hours count from the delivery time on the courier tracking record. Claims without this proof are not accepted. Once the store confirms the fault, you get a full replacement or refund. Pro Tip: Start recording before you touch the tape, and keep the phone rolling until everything is out of the box.

10% Off STRCH Coupons, Promo Codes & Sales 2026 (1 verified)

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When’s the best time to buy at STRCH?

Here's a month-by-month breakdown of STRCH's promo code activity over the past year. Use this to plan your purchases around peak discount periods.

STRCH Saving Guide & Tips

Expert strategies on how to save more at STRCH. Be the first to share a tip that worked for you.

Knowing when and how STRCH runs its discounts is the difference between paying full price and getting the best deal, so here's what actually works.

Pay by UPI or Card at STRCH, Not Cash on Delivery

Choose UPI, a card or a wallet for any STRCH piece you have not tried before, and keep cash on delivery only for repeat buys in a size you already own.

At STRCH, the way you pay decides how you get money back on a return. On a UPI, card or wallet order, the refund goes back to the same UPI, card or wallet. On a cash on delivery order, the refund comes only as STRCH store credit, which you can spend only on your next purchase there.

That store credit expires 1 year after the store issues it. COD also needs an upfront fee of INR 200, which you lose if you cancel or refuse the parcel. If you already hold COD store credit, spend it on something you would buy anyway before the year is up.

Filter STRCH's Special Prices Page by Size and Stock Before You Browse

Bookmark the Special Prices for Men or Women page and check it before any full-price STRCH buy, since a similar piece may already be marked down.

Open the Special Prices section from the STRCH menu and set the Availability filter to In stock and the Size filter to your size before you scroll. The page keeps sold-out pieces in the list, so without these two filters you keep opening products you cannot buy. Then sort by Price, low to high.

Read the badge on each tile. A percentage-off badge shows the original price crossed out, so the saving is clear. A Special Price badge shows one price only, so compare it with similar full-price pieces in the same category, such as Women Legging or Men Joggers, before you treat it as a deal.

Before you pay, price your order two ways: pieces from Special Prices, and full-price pieces you like instead. Enter the best code from the offer list above at checkout each time and go with the lower total.

Put Everything You Need Into Your First STRCH Order

Wait until every item on your list is in stock in your size, then order it all together as your first STRCH order so the 10% new-customer discount covers the whole list.

The 10% new-customer discount works only on your first order. Because it is a percentage, it saves more rupees on a bigger cart. Standard shipping is free on every order, so holding items back for a later order saves you nothing.

STRCH accepts one discount code per order, so the new-customer code cannot be added to any other code. Whichever code you use, your first order uses up the new-customer offer. If a bigger code is live in the offer list above, pick the one that gives the lower total at checkout.

Sign up for STRCH News at the bottom of the store's site before you order. Subscribers get early access to future offers, which helps on your second order once the 10% is used.

Keep the Tags On and Film Every Unboxing to Protect Your Refund

Try every STRCH piece on at home on the day it arrives, with the tags still attached, so you have time to raise an exchange well inside the 7-day return window.

STRCH takes back a piece only if it is unworn, unwashed, in its original packaging with tags attached, and comes with proof of purchase. Even then, the store decides. You must raise the return or exchange within 7 days of delivery. Do not wash a new piece or wear it to a workout until you are sure of the fit.

If you are between sizes, use the free size help by direct message before you order, not after. An exchanged piece reaches you 5 to 7 business days after your return gets to their warehouse.

For a damaged or wrong item, you need a continuous unboxing video that starts with the sealed package, a clear photo of the shipping label and the order invoice. You must send all three within 48 hours of delivery, and a claim cannot be raised without the video. Start recording before you cut the tape on every STRCH parcel.

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Verified ratings and feedback from STRCH shoppers.

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STRCH Frequently Asked Questions

Answers to the most common questions about STRCH coupons and deals.

No, the 10% first-order discount works only on your very first STRCH order, and only once. If you have ordered before, use one of the other codes listed on this page.

The checkout takes a single discount code per order. So on a first order you get either the 10% or another code, not both. Compare the 10% with any sitewide code here, and if another code takes more off your cart, go with that one.

Usually not, because a STRCH code skips items that already carry a sale price unless the offer on this page says sale items are included.

If you're choosing between a sale piece and a similar full-price one, compare the sale price with the full price after your code. Buy whichever comes out lower. And judge the deal by the final total on the checkout page, since the cart shows prices before any discount.

Pay by UPI, card, net banking or a wallet if there's any chance you'll return something, because a refund on a COD order comes back only as STRCH store credit.

Prepaid refunds go back to the payment method you used, so you get your money back, not credit. Store credit can be spent in full on your next purchase, but it expires 1 year after it's issued. COD also needs an INR 200 upfront fee on every order, and you lose that fee if you cancel, refuse or don't accept the delivery.

Yes, send the STRCH team your body measurements in a direct message and they'll help you pick the right size for free.

Most pieces run true to size. Stay with your usual size for a snug fit, or go one size up for a looser feel. Some styles fit differently, and those show a Fit Tip on the product page, so read it before you add the piece to your cart.

Pro Tip: Share your chest and waist measurements in the message. Those are the numbers on the size chart, so you get a clear answer faster.

The piece must be unworn, unwashed, still tagged and in its original packaging, and you need to show your receipt or proof of purchase.

Raise the request inside the return window shown in the Shopping Policies section on this page. STRCH arranges a pickup from the address the order went to. The team inspects every returned piece and approves the exchange only if it arrives in perfect condition. Once your return reaches their warehouse, the new size takes 5-7 business days to arrive.

Pro Tip: Don't wash the piece or remove the tags until you're sure the size is right.

You must have a continuous unboxing video to claim a refund or replacement for a damaged, wrong or non-genuine STRCH item, and you need to send it within 48 hours of delivery.

The claim needs all three of these:

A video recorded without a break from the moment you receive the sealed package. It must show the outer packaging, any seals or tape, the full unboxing, the product labels and any defect.
A clear photo or scan of the shipping label showing your delivery address, order details and courier details.
A copy of the order invoice, either digital or the one inside the box.

The 48 hours count from the delivery time on the courier tracking record. Claims without this proof are not accepted. Once the store confirms the fault, you get a full replacement or refund.

Pro Tip: Start recording before you touch the tape, and keep the phone rolling until everything is out of the box.

Today's STRCH Coupon Codes

10% Off First Orders

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Code facts

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10% Off First Orders

About this code

Code facts

How this works

Today's STRCH Coupon Codes

10% Off First Orders

About this code

Code facts

How this works

10% Off First Orders

About this code

Code facts

How this works

Latest STRCH Community Activity

Live Activity Feed

When’s the best time to buy at STRCH?

STRCH Smart Shopper Report

Today's STRCH Savings Analysis

Types of Discount Codes Available

When to Expect New Codes

Seasonal Insights

STRCH Saving Guide & Tips

Pay by UPI or Card at STRCH, Not Cash on Delivery

Filter STRCH's Special Prices Page by Size and Stock Before You Browse

Put Everything You Need Into Your First STRCH Order

Keep the Tags On and Film Every Unboxing to Protect Your Refund

Where to Enter Promo Codes at STRCH?

Can't Find the Right Code? Request a Discount for STRCH

Tell us what you want

Top requested products

How it works

Today's STRCH Competitor Discounts

STRCH Shopping & Discount Policies

Shipping & Returns

Payment

STRCH Customer Reviews

STRCH Frequently Asked Questions

Can I use STRCH's 10% first-order discount on a repeat order?

Will my STRCH code work on marked-down pieces?

Should I pay STRCH by UPI or cash on delivery?

Can STRCH help me choose my size for free?

How do I get a STRCH size exchange approved?

What do I need if my order arrives damaged or wrong?

Similar Stores

Latest STRCH Community Activity

Live Activity Feed

When’s the best time to buy at STRCH?

STRCH Smart Shopper Report

Today's STRCH Savings Analysis

Types of Discount Codes Available

When to Expect New Codes

Seasonal Insights

STRCH Saving Guide & Tips

Pay by UPI or Card at STRCH, Not Cash on Delivery

Filter STRCH's Special Prices Page by Size and Stock Before You Browse

Put Everything You Need Into Your First STRCH Order

Keep the Tags On and Film Every Unboxing to Protect Your Refund

Where to Enter Promo Codes at STRCH?

Can't Find the Right Code? Request a Discount for STRCH

Tell us what you want

Top requested products

How it works

Today's STRCH Competitor Discounts

STRCH Shopping & Discount Policies

Shipping & Returns

Payment

STRCH Customer Reviews

STRCH Frequently Asked Questions

Can I use STRCH's 10% first-order discount on a repeat order?

Will my STRCH code work on marked-down pieces?

Should I pay STRCH by UPI or cash on delivery?

Can STRCH help me choose my size for free?

How do I get a STRCH size exchange approved?

What do I need if my order arrives damaged or wrong?

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