Start the video before you cut the tape, and keep it saved until you have opened and checked every product in the order.
The Moms Co. does not accept returns or exchanges on any product, for hygiene reasons. If an item arrives damaged, defective, expired, missing or wrong, you get a replacement only if you can prove it. For that you need an unboxing video, photos of the outer box front and back with the courier label, photos of each product from 2-3 angles, and the invoice.
You must email the claim within 48 hours of delivery, with your order ID and all the proof. The product must still be unused, sealed and in its original packaging. Without the video, you cannot back up a claim for a leaking or expired bottle.
No returns also means you cannot send back a product your baby does not suit. Buy the single bottle or 1-pack the first time you try a product, and move to a multi-pack or combo only after it has worked for a few days. If you change your mind, email to cancel before the order is packed. A cancelled cash on delivery order does not get its COD fee back, so pay online when you are unsure about an order.